Frequently asked questions.

1. Get in contact with us via email admin@thevisiongroup.com.au or phone (08) 9358 0480.

2. Provide us with as much information as you can. For signage, we will need to know the location and an idea of what you had in mind. For vehicles, we will need the make and model of the vehicle, along with the amount of coverage/design you had in mind. Reference photos and any existing logo or graphic files you can provide will be a huge help and streamline the process.

3. We take this information and provide you with a tailored proposal. This may include a quote and visual proofing. We may call or email you for any additional information we need.

4. We liaise with you and work to finalise the design, scope of work and price.

5. Once we receive confirmation to go ahead, we begin production of your graphics and provide you with and installation date.

Turnaround times vary for each project. As a general guideline, vehicle wraps and fleet branding projects will be approximately 1-2 weeks from artwork approval. For signage installation projects requiring access equipment, 2 week is the average turnaround time from approval. We are always willing to work within specific timeframes to meet clients deadlines, so please let us know if you have strict timeframes and we can plan accordingly.

The lifespan of a graphic depends on several variables:

1. How well the graphics have been looked after. Dirt and grime can damage graphics over a period of time so it pays to keep them clean.

2. The amount of UV exposure. Graphics on flat surfaces (such as a bonnet or roof) are exposed to significantly more UV than graphics on vertical surfaces. This means that they generally wear down quicker (usually after 2 years). Graphics on vertical surfaces will generally last for at least 5 years.

3. The quality of the vinyl and laminate. We only use high quality vinyl's and all prints are laminated to improve the lifespan of the graphics.

Yes, we only use industry leading brand names such as Avery Dennison, 3M and Arlon to ensure our clients get maximum life. All digital prints are laminated including one way vision. No graphics are completely safe from UV exposure. Most of our signage will last 5 years on vertical surfaces, and 2 years on horizontal surfaces due to Perth being a solar zone 3.

Yes, we provide a 12 month workmanship warranty on all of our work, providing all upkeeping requirements for the specific job are satisfactory. The product warranty will vary depending on the type of job we have provided. Please view the warranty policies for further information here: https://www.thevisiongroup.com.au/warranty

Yes, we are fully insured for public liability.